Get in Touch
GEX-Metrix is an independent analytics platform maintained by a small team. We do not have a phone line or live chat — email is the best way to reach us.
We aim to respond within 2 business days. For data or calculation questions, please include the instrument name, date, and a description of what you observed.
What to Contact Us About
- Data questions — missing symbols, unusual GEX readings, data discrepancies
- Technical issues — dashboard not loading, calculation errors, display bugs
- Account & billing — Plus or Pro tier questions, subscription issues
- GDPR / data requests — data access, correction, or deletion requests under GDPR or CCPA
- Partnership & API — bulk data access, white-label, or research collaboration inquiries
- Media & press — press inquiries, interview requests, or attribution questions
Response Times
We respond to most enquiries within 2 business days (Monday–Friday, CET). During peak market periods (OpEx weeks, high-volatility events) response times may be slightly longer.
Not Financial Advice
GEX-Metrix does not provide personalised financial advice, trading recommendations, or investment guidance via email or any other channel. All data and analysis on this platform is for informational and educational purposes only. See our full disclaimer.
Legal & Compliance
For GDPR data subject requests, cookie consent withdrawals, or legal correspondence, please contact us at [email protected] with the subject line "Legal Request". We will acknowledge receipt within 72 hours in accordance with GDPR Article 12.